WARRANTY AND REPAIR INFORMATION
RETAIL MODULAR PRODUCTS
Our retail modular products are built to the highest standards of quality in a specialised modular production facility. Products are warranted against manufacturing failure or defect for a length of one year after the original purchase date.
In the unlikely event that you have received a faulty retail module, please use the form below to contact us. Even if your module is out of the 12-month warranty period, please send it in so we can do the repairs at an hourly rate. We'll take care of you! Scroll down to find a form you can fill out to send us a support inquiry from.
DIY (do it yourself) products are not covered under any sort of warranty, and we do not repair or take in modules to troubleshoot end-user DIY build faults or second hand DIY products. No exceptions! This is of course the nature of the Do It Yourself electronics hobby.
In the unfortunate event that you have been sold a second-hand/used module and told it was built by us, but was in fact not, unfortunately you have been victim of an ignorant or dishonest seller. If there are problems with the DIY module, you will have to take this issue up with the seller/builder of the module as we do not have the same facilities for DIY repairs as we do for retail hardware.
How to tell whether a module was built by Hexinverter or is instead DIY?
DIY Mutant Drums have yellow coloured circuit boards on the back, and probably say "DIY" somewhere on them.
Other DIY modules (Galilean Moons, Jupiter Storm) have large, through hole parts (not surface mount) and may be black or other coloured circuit boards.
Retail modules built by us have very tiny, surface mount parts and black circuit boards. They have markings that say "RoHS" on them.